We want you to be completely satisfied with your MELLOMORI purchase. If you are not happy with your order, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at mellomori@163.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we have received and inspected your return, we will notify you whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Damaged or Defective Items
Please inspect your order upon receipt and contact us immediately at mellomori@163.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Items on final sale
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Gift cards
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Items that have been used, washed, or damaged after delivery
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item was defective or incorrect. Shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
📧 mellomori@163.com